Duration: 15 minutes

Affected Components: 15 Enterprise Ave N - Secaucus, NJ

Mar 21, 16:08:00 GMT+0
Identified - In the early morning hours of March 21st, our network engineers began deploying a new DDoS protection solution. During this process, one of the network devices became unresponsive, which resulted in the service disruption. We are currently coordinating with local teams to dispatch an onsite technician to diagnose and resolve the issue..

Mar 21, 16:09:06 GMT+0
Identified - A technician is currently onsite and has begun actively diagnosing the issue. They are performing a full assessment of the affected hardware and network components to identify the root cause. Further updates will be provided as progress is made and more information becomes available..

Mar 21, 16:22:41 GMT+0
Resolved - This incident has been resolved, we performed a power reset on the switch and connectivity was restored..

Duration: 4 hours

Affected Components: Miami Node 3 E5-2697 V4, Miami Node 1 Gold 6154, Miami Node 1 E5-2697 V4, Miami Node 2 5950x, Miami Node 3 7950x, Miami Node 2 E5-2697A V4, Miami Node 1 7950x, r02.mia.glh.ch

Feb 5, 02:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Feb 5, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 5, 06:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: Miami Node 1 7950x

Dec 9, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 10, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 9, 23:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 4 days and 1 hour

Affected Components: ColoHouse 36 NE 2nd St 5th Floor - Miami, FL, ColoHouse 36 NE 2nd St 4th Floor - Miami, FL

Dec 3, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 4, 22:00:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 6, 01:21:26 GMT+0
Identified - Maintenance is now in progress..

Dec 3, 22:00:00 GMT+0
Identified - > We will be transitioning from datacenter-provided transit to our own direct GTT network transit to improve routing efficiency, reliability, and overall network performance. This change allows us to have full control over our routing policies, enhance redundancy, and ensure lower latency connectivity across all regions. > > As part of this upgrade, our Miami location will receive a major capacity boost with **2×200 GbE redundant uplinks (400 Gbps total)**. This will significantly increase throughput and provide additional failover protection in the event of a link disruption. > > During this migration, brief routing adjustments may occur as traffic is rebalanced across the new links. We do not expect any downtime, but minor routing changes may be visible for a short period. > > These upgrades are part of our continued efforts to deliver higher performance, improved resilience, and more consistent network quality to all GoodLeaf customers..

Dec 7, 23:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 37 minutes

Affected Components: ColoHouse 36 NE 2nd St 5th Floor - Miami, FL

Dec 1, 16:35:08 GMT+0
Identified - Hello, We are currently investigating an incident involving loss of communication with all devices on the 5th floor. The datacenter has informed us that other customers are experiencing similar issues. Based on the available information, we suspect a power outage affecting the 5th floor..

Dec 1, 17:11:50 GMT+0
Resolved - This incident has been resolved..

Affected Components: ColoHouse 36 NE 2nd St 5th Floor - Miami, FL, ColoHouse 36 NE 2nd St 4th Floor - Miami, FL

Dec 1, 00:50:14 GMT+0
Resolved - Earlier today we experienced a service disruption caused by a device in a customer colocation environment that began responding to ARP requests for IP addresses not assigned to it. This resulted in abnormal traffic levels that affected network stability. To protect the platform, we disabled the affected ports and isolated the source. Service has since been restored, and there is no ongoing impact. We are working with the customer involved to ensure the issue is fully resolved and does not recur..

Duration: 2 days and 9 hours

Affected Components: r01.ewr.glh.cs

Nov 1, 13:00:00 GMT+0
Identified - Loss of Redundancy - No impact to services..

Nov 1, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 3, 22:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours and 43 minutes

Affected Components: QTS 101 Possumtown Rd - Secaucus, NJ, 15 Enterprise Ave N - Secaucus, NJ

Oct 22, 16:00:03 GMT+0
Identified - We are continuing to work on a fix for this incident. The datacenter has notified us its a issue related to their electrical switches..

Oct 22, 17:30:44 GMT+0
Resolved - This incident has been resolved..

Oct 22, 14:47:41 GMT+0
Identified - We are continuing to work on a fix for this incident..

Duration: 31 minutes

Affected Components: ColoHouse 36 NE 2nd St 5th Floor - Miami, FL, ColoHouse 36 NE 2nd St 4th Floor - Miami, FL

Sep 23, 23:27:26 GMT+0
Investigating - We are currently investigating this incident..

Sep 23, 23:58:21 GMT+0
Resolved - This incident has been resolved. Issue with path.

Duration: 36 minutes

Affected Components: billing.goodleafdev.com, virt.goodleafdev.com, goodleafdev.com, Tampa Web Hosting Node 1 | E5-4640 v4

Sep 10, 06:00:01 GMT+0
Resolved - This incident has been resolved..

Sep 10, 05:24:03 GMT+0
Identified - We are continuing to work on a fix for this incident. The rack hosting our web services is experiencing a PDU issue, which is currently being resolved..

Duration: 15 minutes

Affected Components: Centersquare 14901 FAA BLVD - Dallas, TX

Aug 12, 05:15:00 GMT+0
Investigating - We are currently investigating this incident..

Aug 12, 05:20:00 GMT+0
Identified - We have identified the issue as originating from a third-party upstream provider and are currently working with them to resolve it..

Aug 12, 05:30:00 GMT+0
Resolved - This incident has been resolved with the third-party upstream provider..

Duration: 10 minutes

Affected Components: New Jersey Node 1 E5-2697A V4

Jul 26, 21:31:25 GMT+0
Resolved - This incident has been resolved..

Jul 26, 21:21:55 GMT+0
Investigating - We are currently investigating this incident..

Duration: 3 hours

Affected Components: r01.mia.glh.ch, ColoHouse 36 NE 2nd St 4th Floor - Miami, FL

May 27, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 27, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

May 27, 11:00:00 GMT+0
Identified - We are planning to re cable manage our Mimai cabinet, this maintenance will only affect colocation and dedicated server rental clients..

Duration: 6 hours

Affected Components: Miami Node 2 5950x, Miami Node 2 E5-2697A V4, r01.mia.glh.ch, Miami Node 3 E5-2697 V4, Miami Node 1 Gold 6154, Miami Node 1 E5-2697 V4

May 20, 15:30:01 GMT+0
Identified - Maintenance is now in progress.

May 20, 15:30:00 GMT+0
Identified - We are planning to migrate existing servers to a new cabinet inside the same facility in our Miami, FL datecenter for vps / vds customers only..

May 20, 21:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 days, 23 hours and 14 minutes

Affected Components: Miami Node 3 E5-2697 V4, r01.mia.glh.ch

Mar 17, 11:48:41 GMT+0
Monitoring - Update from Hivelocity / Colohouse "We currently have a HVAC unit near your space that is being looked at by our HVAC vendor. Apologies for any inconvenience this may cause.".

Mar 17, 08:35:00 GMT+0
Monitoring - We are currently observing increased CPU load on Miami Node 3 (Intel Budget) due to a cooling-related event at the Miami data center. Our team is actively monitoring the situation and working closely with the data center to mitigate any potential impact on performance. We will provide further updates as the situation develops. Thank you for your patience and understanding..

Mar 22, 07:48:42 GMT+0
Resolved - CRAC 5 has been repaired in back online at 100%. Temperatures are already improving and should be ideal in the next few hours. .

Duration: 44 minutes

Affected Components: ColoHouse 36 NE 2nd St 4th Floor - Miami, FL, Equinix AM5 - Amsterdam, NL, 15 Enterprise Ave N - Secaucus, NJ, QTS 101 Possumtown Rd - Secaucus, NJ, Hivelocity One Wilshire - Los Angeles, CA, Centersquare 14901 FAA BLVD - Dallas, TX

Mar 9, 23:43:09 GMT+0
Resolved - This incident has been resolved..

Mar 9, 22:59:14 GMT+0
Identified - We are currently experiencing some packet loss across the network while Path works to mitigate a large attack..

Duration: 23 minutes

Affected Components: Miami Node 2 E5-2697A V4

Sep 27, 22:11:15 GMT+0
Completed - Maintenance has completed successfully..

Sep 27, 21:48:22 GMT+0
Identified - We are planning to reboot the Miami node 2 intel node for scheduled maintence.

Duration: 1 hour and 4 minutes

Affected Components: Miami Node 2 E5-2697A V4

Sep 9, 20:13:48 GMT+0
Completed - We have completed the expansion of the existing raid array.

Sep 9, 20:05:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time where we will expand the storage capacity of the server..

Sep 9, 19:10:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 hour

Affected Components: Miami Node 1 E5-2697 V4

Sep 7, 01:15:00 GMT+0
Identified - We are planning to move Miami node 1 to a cooler section of the cabinet since we are noticing performence issues with the cpu due to tempatures..

Sep 7, 01:15:01 GMT+0
Identified - Maintenance is now in progress.

Sep 7, 02:15:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 3 hours and 32 minutes

Affected Components: ColoHouse 36 NE 2nd St 4th Floor - Miami, FL

Aug 23, 17:38:02 GMT+0
Investigating - We are currently investigating this incident..

Aug 23, 18:08:39 GMT+0
Monitoring - We have successfully restored internet connectivity by switching to OOB (Out-of-Band) and establishing a GRE tunnel to Path. We will keep the GRE tunnel active until our upstream provider, Path, is fully operational..

Aug 23, 21:10:26 GMT+0
Resolved - We have switched back to path and everything is operational.

Aug 23, 17:46:04 GMT+0
Identified - We have identified that our upstream provider Path has gone offline in Miami, we are going to fall over to our oob for upstream.

Aug 23, 17:56:41 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Duration: 35 minutes

Affected Components: New Jersey Node 1 Gold 6154

Aug 22, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 22, 01:35:27 GMT+0
Completed - Maintenance has completed successfully..

Aug 22, 01:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 21 hours and 38 minutes

Affected Components: Miami Node 2 5950x, Miami Node 3 E5-2697 V4, Miami Node 2 E5-2697A V4, r01.mia.glh.ch, Miami Node 1 Gold 6154, Miami Node 1 E5-2697 V4

Aug 8, 15:22:11 GMT+0
Resolved - We have identified a cooling failure in our Miami datacenter, resulting in temperature spikes as high as 75°C..

Aug 8, 22:23:04 GMT+0
Monitoring - We have identified a cooling failure in our Miami datacenter, resulting in temperature spikes as high as 75°C..

Aug 9, 13:00:27 GMT+0
Resolved - This incident has been resolved..